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How panan138 Handles Your Personal Data

When you open an account and make deposits via DANA, OVO, or GoPay, certain personal data is collected and processed to keep your account running securely.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access dataCookies and device trackingContact us to update records
panan138 How panan138 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your data does not sit idle — every piece we hold is tied to a specific function in your account. Here is how the four core areas work in practice, from the moment you link a wallet to the moment you submit a data request.

Account Security

Login access uses OTP verification sent to your registered mobile number. Unusual device or location activity triggers an additional check before your session is allowed through.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get the most attention. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Account and transaction records linked to DANA, OVO, and GoPay are kept for as long as your account is active and for a period after closure, as required by applicable local law.

Data Correction Requests

If your registered name, phone number, or wallet details are incorrect, submit a correction request via live chat or email. We verify the change against your original registration before updating records.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or remove personal data linked to your panan138 account, our support team handles these requests directly. Reach us through the channels below — include your registered email and the wallet type you use (DANA, OVO, or GoPay) so we can locate your account quickly.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your data request, and our team will confirm receipt and next steps within the session.

Email Support

Send your privacy request to our registered support email. Include your account username and the wallet method on file so we can match your record accurately.

Account Help Centre

Visit the Help section in your account settings to find data-request forms. This path keeps your request logged and traceable from submission to resolution.

Common Questions About Your Privacy Rights

These are the data and privacy questions we hear most from account holders in Indonesia. Each answer reflects how we actually operate — not a generic policy summary.

We collect your name, email, phone number, and any linked e-wallet details such as your DANA, OVO, or GoPay account. Device and session data is also recorded automatically at login.

We do not sell your data. We may share it with payment processors like DANA or OVO to complete transactions, and with fraud-detection partners, strictly to operate the account securely.

Send a data-access request via live chat or the support email listed on this page. Include your registered email and wallet type so we can identify and compile your records.

Yes, where local law permits. Submit a deletion request through support. Note that transaction records may be retained for a legal holding period even after your account is closed.

Records tied to DANA, OVO, and GoPay deposits and withdrawals are kept while your account is active and for a retention period set by applicable local law after closure.

Contact us immediately via live chat. We will lock the session, run a login-history check, and walk you through securing your account — including resetting your OTP-linked mobile number.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.