Reference

What You Agree To When You Use panan138

These terms set out how your account works, what we expect from you, and what you can expect from us — covering data, eligibility, and access rights where local law in Indonesia permits.

Eligibility based on local lawDANA, OVO, GoPay account useData handled under this policyAccount access rightsContact path for policy queries
panan138 What You Agree To When You Use panan138
POLICY CONTACT

How to Reach Us About Legal or Account Matters

If you have a question about this policy, need to request a change to your account data, or want to understand how a specific clause applies to your situation, our support team is the right place to start. We handle policy queries through live chat, email, and our in-app message channel — whichever works for you.

Live Chat Start a conversation from the lobby or account page. Our team handles policy and account questions and can escalate data requests to the right team.
Email Support Send your query to our support address for written responses on data handling, account closure, or policy clarifications. Responses go to your registered email.
In-App Messaging Open a support ticket directly inside your account on mobile. Useful for linking a DANA, OVO, or GoPay issue to a specific policy question.
ACCOUNT SECURITY

How We Protect Your Data and Account

Security and data integrity sit at the centre of how panan138 manages accounts. Your login is protected by OTP verification sent to your registered number. We keep your DANA, OVO, and GoPay transaction records secure and never share wallet data with third parties outside the payment routing needed to process your transactions.

OTP Login Verification

Every login triggers an OTP to your registered number. If you receive an OTP you did not request, change your password immediately and contact support.

Wallet Data Handling

Your DANA, OVO, or GoPay account details are used only for transaction routing. We do not store full wallet credentials or share them with unrelated third parties.

Cookie and Session Control

We use session cookies to keep your lobby state active. You can clear cookies in your browser settings at any time without losing your account or wallet link.

Data Requests and Corrections

You can ask us what data we hold, request a correction, or ask for account closure. Submit the request through live chat or email and we will respond in writing.

Common Questions About Our Legal Terms

These are the questions we hear most when someone wants to understand their rights, how their data is used, or what happens when they close an account. If your question is not covered here, live chat gets you a direct answer.

Access depends on local law in your region. You confirm eligibility when you register. We do not extend services where local law prohibits online gaming in Indonesia or any other region.

We collect only the account identifiers needed to route your deposit and withdrawal. Full wallet credentials are never stored on our servers after the transaction is completed.

Send a request via live chat or email from your registered account. We will confirm receipt and provide a written response outlining the data we hold for your profile.

Yes. Submit a closure and deletion request through support. We retain transaction records for the period required by our operating framework, then remove personal identifiers from our system.

Updated terms are published on this page before they take effect. Continuing to use the platform after that date means you accept the revised version. We aim to give reasonable notice before changes apply.

We use session cookies to keep your lobby active and remember display preferences. You can block or clear cookies in your browser settings; your account and linked wallet remain intact when you do.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.